Operate this device only from the type of power source indicated on the devices marking label either on the back or underside of the device. Please use one of the support channels offered on this site to obtain technical support for your ARRIS SURFboard product. Click to reveal ARRIS SURFboard Support ARRIS SURFboard Support A broadband pioneer. Monday - Sunday: 06:00 AM - 10:00 PM MDT, Helpful tip: Did you know most issues can be resolved by a power cycle? Download it for free from Google Play or the App Store, or text "APP" to 266278. To use the second Ethernet port, you will need a second IP address. I had a Cisco modem which worked fine with the camera app. Your Success. Also, on the ADD TIME SCHEDULE window, set the Start Time and End Time to disable Internet access for this profile. 1-866-743-7741 Sales Support Phone Hours: Mon - Fri, 8am - 9pm ET Sat, 11am - 3pm ET. Comment * document.getElementById("comment").setAttribute("id","ac55969354a2db48ca4638be1bf63ac1");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Modernize macro cell sites to expand capacity and support LTE and 5G deployments and wireless backhaul. MyAstound; Webmail; Search. Customer service from Optimum. The Side menu has 6 buttons which you can tap to view your Settings, learn About licensing and purchase information; start a Speed Test or view previous tests; get Help; Add a New Satellite to your network; and Get Alexa Skills. We are happy to help. Performance & security by Cloudflare. on your connected computer or laptop to log in to the S33 web manager. Quick Self-Help Tools. You can obtain free technical support regardless Watch on Watch this video or follow the steps below to install an ARRIS NVG448 gateway. Inside that dialog box, click on the Internet Protocol Version 4(TCP/IPv4) item from the list. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It is located under the SURFboard logo on the front of the S33. Your security is imperative to the success of your business. Then, you will create user profiles, add devices to the profiles, and finally create time schedules designed to enable and disable access to your home Wi-Fi network. Adding a wireless non-PVR ARRIS 2502 set-top box See maxTV self-install hub to find steps for installing an ARRIS VIP5602 or ARRIS VIP5662 set-top box in these scenarios: Installing maxTV and infiNET Adding maxTV to infiNET Adding a new set-top box Replacing an existing set-top box Replacing an existing VAP with a VAP 3400 Get help with calling issues Set up voicemail Get wireless help Internet Restart my gateway Optimize my connection Check my internet speed Get internet help Bill & account View my bill Pay without signing in Reset my password Get bill and account help All Services Select Want to call us? Your internet service provider may require a subscription to a second IP address to support using both Ethernet ports. x. Required fields are marked *. Help Center. To check the warranty status of your product please click here. Visit any public web page such as www.surfboard.com. Our audience is connected to different industries which includes CMS associates, non-technical groups of readers, developers, Technical Writer, and Blogger. Connect the Melita cable to the connector labelled CABLE (2) on the back of the modem. You can now ask or answer questions on new SURFboard Community Site! on Internet service through our participation in the FCC's Affordable Connectivity Program. In order to install your Arris WiFi Modem, view this short video or follow the step-by-step guide below: Switch off and unplug your computer and any other devices to be connected with your modem. Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty and Support. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. You can also access our user guides and FAQs for your product by selecting the appropriate product line listed to the left panel of this page. Modernize micro and pico cell sites to expand capacity and support LTE and 5G deployments. Restart your Wi-Fi gateway or modem. Installation of this device must be in accordance with national wiring codes and conform to local regulations. Preparing for installation. You can even instantly pause and unpause Internet access by profile or for all profiles on the entire network. This will help prevent chat disconnections that may be required during the troubleshooting process. TV Parental controls Sun . The action you just performed triggered the security solution. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Your S33 automatically powers ON when the power supply is connected. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band Is restricted to Indoor use only.High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. BunnyBear123 1 yr. ago. Arris and Pace XG1v1. Internet. Arris XG1v4. Explore CommScope's exclusive tools that make it easier to research, specify, order and track CommScope productsLearn More. If you choose CUSTOM, a window will display for you to tap the days of the week to disable Internet access for the profile. To check the warranty status of your product please click below. Smart Home Manager is an easy way to personalize and manage your network info from your device. Accessories. Check your cables and connections Make sure that your TV and cable box are turned on. Your warranty status will be verified prior to obtaining support. The Portal Login button will be permanently removed in: Stay here and you will be redirected to the portal in 25. Wait 10 minutes to see if it connects. Get steps here to perform the login procedure for the Arris router or modem. Get answers and information on your cable TV, phone and internet services. Asia Pacific. Performance & security by Cloudflare. Marketplaces offer products from re-sellers who may not be authorized to sell ARRIS products. Evolve your HFC broadband networks to meet high-speed data demands as well as the need for low latency, security and increased capacity. Your warranty status will be verified prior to obtaining support. You can tap the + by Associated Devices to see which devices are added to the user profile. From that page, locate the active network adapter and click on it. Comply with all warning and caution statements in the instructions. Find answers to your questions We offer free technical support for the duration of your warranty. How to allow Chrome to access the Network. 1995 - 2023. If this does not work, then the following is the default address of the Arris router http://192.168.0.1. Support . However, there is no guarantee that Interference will not occur in a particular installation. If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty and support. I want to: Select. Technical Service Support. Phone payments can be made by bank account, debit card or major credit card, and payments are posted to your account immediately. The Schedule Time feature of Parental Control sets enabled and disabled Internet access times for profiles by days and hours. Call Us. Call now to order 1-866-445-8084. CommScope premium structural support solutions reinforce your structure and optimize antenna performance. web-based setup page or if you forget the routers password. Performance & security by Cloudflare. Contact Astound via Live Chat, Twitter, Facebook, phone or email. Menu. Page 1 Touchstone TG1682G Telephony Gateway User Guide Release 24 STANDARD 1.2 August 2016 August 2016.; Page 2 ARRIS Enterprises LLC. Have a quick question? Get ready to experience the Internet's express lane! As a subscriber, you can schedule temporary holds by visiting account.thespectrum.com, chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below . Access helpful guides and support on internet, TV . Still need assistance? Inside that window, go to the left pane and click on the Change adapter settings link. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. TikTok: How Has it Become a Game-Changer for Businesses? We epitomize security with our platform by enabling multifactor authentication, data masking, and using locked-down desktops to keep your business secure. In total, there are 2 ways to get in touch with them. It's a great modem so if you have one you can keep it for as long as it works. Skip to content. ARRIS is aware of a new Internet phishing scam in the form of imposter posts to social media sites like Facebook directing customers to fraudulent phone numbers for ARRIS customer support. Do not use this product near water. This action will open the router settings page. Contact Us Support Center Live Chat 1.325.646.9493 1.410.987.9300 1.800.427.8686. Your IP: Read about AT&T Internet Terms & Conditions, early termination fees, and equipment . You can instantly enable or disable Internet access for all profiles or for a single profile with the Pause Internet feature. All Rights Reserved. Access the Side menu by tapping the Hamburger menu at the top, left-hand corner of the Home screen. This device may not cause interference; and. Support for ARRIS SURFboard Cable Modems, Wi-Fi Cable Modems, ARRIS SURFboard mAX mesh Wi-Fi systems and routers. Self-care portal to administer your Melita accounts. As soon as you click on that link, then a new page with the name Network Connections will come up. Attention Call Center Companies Using the Arise Platform! Your warranty status will be verified prior to obtaining support. To comply with the FCC RF exposure for an uncontrolled environment compliance requirements, the separation distance between the antenna and any personsbody (including hands, wrists, feet and ankles) must be at least 13 inches (33cm).This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The device must not be exposed to dripping or splashing. Sign me up! The Arise platform has the live chat support solutions you need to provide your customers with a differentiated brand experience every time. Required fields are marked *. A.Connect the coaxial cable (not included) from the able wall outlet or RF splitter to the Cable connector on the rear of your S33. Tap Add a New Satellite on the Side menu to add 1 or 2 mAX satellites to your home Wi-Fi. The S33 connects to the existing coaxial cable connection in your home. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support and support services. Know any other ways to contact Arris? Comment * document.getElementById("comment").setAttribute("id","aa3367c6fe9e3c41a8b77933272dfb6a");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. 91.185.195.203 Best phone number 877-466-8646 Arris Help Pages: What to Know This is the Arris help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. From a retail store, please contact your cable TV, Voice, Home and other services other.. 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