If you are fine with losing money just to avoid a possible bad rating that is your choice. And since I only have 7 ratings, so that poor rating really stands out. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. However, speaking from personal experience, Mercari is 100% legitimate. There is no help center. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. Mercari is the worst kind of company. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. Whats Mercari? Many pictures. Rude, rude, rude. Never will use them again. Mercari reviews on Trustpilot. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. How does Mercari work when it comes to getting your money? The buyer assured me that it was authentic but that was not the case. Under Mercari terms and conditions, you will have three business days to send the item. They have my money and won't give it to me. They will only give credits. Although its not immediately apparent. That's not bad at all. I purchased Roden & Fields and received this. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Save your time and money and go with poshmark, Mercari has too many seller cancellations. First, well provide a brief overview of the entire process. Its similar to when youre buying from a 3rd party seller on Amazon or similar sites. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, I purchased from 6 sellers and had an issue with 5 of the items. I was able to sell 2. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Sad! One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. Do you actually receive the items or is it a scam. Information provided by various external sources. Don't like it? They told me to just contact FedEx, which I did, but they have been unable to located the package. They did not attempt to resolve it at all. Mercari U.S. I told Mercari to refund my money as I am not paying more for the item. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. Verify Your Profile & Get Reviews. But lets be honest, many of these features are expected on a buying and selling platform. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. Never again. Bought a bag for my wife to replace one that broke. Second, don't enter the dimension of the box IT'S OPTIONAL. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. They argue with me. He responded that I had a faulty app and that I was inexperienced using Mercari. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. I made multiple purchases on both mercari & poshmark. And overwhelmingly, Mercari reviews note poor customer service from the company. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". No refund provided for clearly broken purchase. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so avoid . If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. Save your time and money. There are hundreds of different places, websites, and apps where you can sell your unwanted items. There isn't any. Act with respect for your buyers. Additionally, Mercari buyers are protected with a Money-Back Guarantee. Why would I need to make any changes when there are no changes? Things like pricing, shipping details, and photographs can be altered. Scan this QR code to download the app now. They do not care about the customer and will blow you off. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. 1099-K Reporting and Disclosure Information. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Once theyre sold, Mercari fees are 10% of the sales price. If there is a direct deposit rejection from your bank, it will cost you $2. I think my photos were very clear. First, lets look at it from a corporate standpoint. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. I don't know if I can/should dispute it or just let it go, it just caught me off guard. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. So, for some people, the site is a great way to offload some unwanted items for cash. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Or Mercari in particular! In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. But the answer to how to contact Mercari by phone IS there. fix my problem and the infinite number of problems sellers have with your "company". Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. We believe ratings create trust and transparency in the marketplace. I received notice it was out for delivery on April 16th. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. The area that is supposed to 14k turned tarnished as well. For more information, please see our App works better than main site. Don't buy it! Worth it to Sell or Buy? Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. They approved return for no reason after "reviewing " it for 15 minutes. He then refused to sell to me or accept text messages. They need to make serious changes to their management. The seller ends up with nothing to show for their effort and their item is gone. None of my items are junk, knock-offs, etc. They did resolve my issue quickly, but the wait was annoying. One was delivered and one was in progress at the time. They basically take no responsibility! Here Are the Facts! Products used:Yet they declined my refund due to photos. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. The Mercari platforms have bugs. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. Safe? You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). Mercari will always side with the buyer. Tip for consumers:Rip off. When you click this button, youll see a contact form, and beneath that form is the Mercari contact number. Buyer's beware this site sells fake merchandise! While other services promote contactless sales, they dont enforce it. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. They don't offer me anything. Youll then be taken to an FAQ answer page. I purchased a projector in which the seller deemed that is worked great. If you are thinking to switch don't rush. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. 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