This switch frequently gets turned off by accident. . This appliance is intended to be used in household and similar applications such as: 1-800-726-7864 The ice maker has stopped producing ice, and I think it needs to be defrosted. My ice maker has been frozen over for a couple of years now. Also, be sure that there is no ice chunk stuck in the water line. ) in. I am sorry to hear about this. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Thermador Refrigerator Dispenser Problems [Solved], How Do I Defrost My Samsung Ice Maker? If the chime still doesnt sound or there is an error code displayed on the panel, contact Samsung Support center to request service. According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. ) in. SamsungAl The action you just performed triggered the security solution. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. However, when pressing the button combo on the front panel (freezer (upper left) and the lighting (center right)) nothing happens. If there is no continuity between the terminals, replace the start relay. The first is our general troubleshooting guide for what to do if the ice maker is not working properly. You may need to remove the ice bucket before you can see it. I have the same refrigerator.I have to defrost every 2 months from ice buildup interferring with fan. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. Samsung Refrigerator Troubleshooting & Repair | Repair Clinic Choose Product 02 Identify Problem 03 Find Solutions Back Samsung Refrigerator Model RF260BEAESR Brand:Samsung Model:RF260BEAESR Product:Refrigerator Shop Parts Common Problems Diagrams & Manuals Related Videos Save to my models Turn the thermostat from low to high and wait to hear an audible click. Deteriorated insulation on electrical parts may cause an electric shock or fire. Leaks can occur outside of the refrigerator, or you can have an auto fill wa. Dispose of the product packaging material in compliance with the local regulations. 08:02 AM For a better experience, please enable JavaScript in your browser before proceeding. Email as a contact option was discontinued as of April 3rd, 2019. Hi there! Its just a mess.. 10:49 AM If the internal or external LED lamp is out of order, contact a local Samsung service center. 1-800-269-2609 24/7. Ft. 4-door Flex French Door Refrigerator: 487: Replace such a component if there is any. Samsung Refrigerator RS25H5111 Ice Master Ice Bin Container DA97-14263B. To prevent electric shock, unplug the power plug before servicing or replacing parts. Brand: Samsung Model: RF28M9580SG Appearance Type: Freestanding Style: French Door Size: Full Size French Door Style: 4 Door Door Style: French Door Double Freezer Drawers: No Counter Depth: No Glass Door: No Microfridge: No Undercounter: No Reversible Doors: No Door Finish: Smooth Accepts Custom Panels: No Wine Racks (Category): Yes However, this would be covered under the limited warranty as long as its still valid on the unit. Bragg is not the only person complaining. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Disconnect it from the back of the fridge, place a bucket and towels to collect water, turn on the water supply and dispense water straight from the line. Support is also available on your mobile device through the Samsung Members App. Samsung recommends first trying to reset your ice maker, as this might propel the appliance into action to defrost itself. I have the same problem. Thanks! I've played with the switch, unplugged, etc but so far it's staying on. 10:40 AM MsBri1 View our ratings . Copyright 1995-2023 SAMSUNG All Rights Reserved. If this happens, then the pressure is right. Ft. French Door Refrigerator: 323: . Change the Water Filter The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerators rating plate. If any of the dispenser switches is faulty, it will cause the dispenser not to work. in. 06-13-2022 Samsung - Refrigeration, Copyright 2023 ManualsFile.com. Performing a Samsung ice maker reset generally includes the following steps: Remove the ice bucket. En espaol Live Chat online. Sometimes ice falls behind my tray and prevents it from fully inserting.4 - Kink or damaged water line - Check the back of your refrigerator and check the water line. If there is enough power, it means the valve needs to be replaced. You can email the site owner to let them know you were blocked. Leveling must be performed with the refrigerator empty. But if it is slower or faster, adjust the pressure. Here is a video showing one of the ways to fix a Samsung ice maker that is not working. Or, if your ice tastes funny, you may need to change the water filter. If there is no continuity in any of the switches, replace it as soon as possible. Use Current Location. ) in. 45.150.172.245 And if you cannot adjust it yourself, find a professional to do the job for you. If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Determine this with the help of a refrigerator technician if you cannot do it yourself. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product. Model #RF28M9580SG. Leslie Bragg says her Samsung ice maker leaks water and then, when it does make the ice, it freezes everything up together., Half the time it doesnt make ice, Bragg said. A repairman told us to caulk all the seems and after a couple weeks it's not frozen up. If your Samsung Refrigerator has an. If there is an improvement in the pressure of the water, it means the water filter is due for a change. 10:26 AM 01-09-2021 Once you do that, you should see the bright red reset button on the bottom of the ice maker itself. Adjust it accordingly if it is not, otherwise the ice maker wont work. Priced $180.70 (compare at $182.53). Any ideas? Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower. Cooling issues with Samsung refrigerator or freezer, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. 09-01-2020 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-. So find that on your ice maker. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. Using a multimeter, test the thermistor. Therefore, remove the filter and test the pressure. 05:43 PM In fact, it leaked during her recent interview with Action 9 investigator Jason Stoogenke. * For Samsung Supplies information go to: * For S.T.A.R. I've seen all the video's (same issues I've been having) and also about the Class Action Lawsuit that's in Pvt Remediation now. If you close a door forcefully, the other door may open. in. https://www.samsung.com/us/support/service/, 06-12-2022 Yes, the water supply is one. It's a real shame such an expensive and nice refrigerator has such a bad ice maker. Connect with our Samsung Care Pro and we'll help you find a solution. 04:32 PM Click to reveal in. Make sure your ice maker is turned on.6 - Freezer temp - The ideal temperature for your freezer is 0 degrees F. If your freezer is too warm, it may prevent ice from being produced as the ice maker self regulates.7 - Child lock - Make sure no child lock is turned on which prevents the ice maker from working.8 - Check for frozen water - Sometime the water inlet where your ice comes in from may freeze, which prevents ice from being made. Samsung DA63-06894A OEM Ice Maker Wire Cover, . How to fix and defrost a Samsung Family Hub ice maker.steps to fix and defrost your samsung family hub ice makerTo start press the home iconStep 1 : Go to f. but so far it's staying on. ), 01-19-2021 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- 2. https://www.samsung.com/us/support/troubleshooting/TSG01207806/, If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Ice build-up is the common culprit of an ice maker not having ice in the tray. Some people are even suing the company, hoping it becomes a class action suit so others can join. So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. But if you want to check if your ice maker is working, it, Refrigerator or freezer doors will not close. Take a look at the condenser coils and clean them if they are dirty. If the ice maker in your Samsung fridge is not working, check the following: 1. Ft. French Door With Filtered Ice Maker: 417: RF260BEAESG/AA: 25.5 Cu. Many Samsung fridge models have the icon Ice Off. Picture . Water Pressure of the Dispenser. After this, try and turn the blades of the fan with your hand. 05-16-2022 (before outage, was bottom ice maker was fine.). The whole process will be repeated every minute for 5 minutes. Cloudflare Ray ID: 7b9c71f8cc541b0b by In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. Turn the blades of the fan with your hand to see if they spin well. Need expert help? Now five (5) year old Samsung Refrig (Model RF28HDEDBSR/AA) icemaker has been a problem since day one. by If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice, or makes ice that tastes bad, there is usually a simple solution. Most models of Samsung ice makers have test buttons. In April of this year, U.S. District Court Judge Claire C. Cecchi ordered the parties to mediation. 04:32 PM See my note below. Check to see if the ice maker is switched on and not off. - Contact the store where you purchased the. in. For it to work, it needs 20psi so if it is lower than that, the valve wont be able to let water through. I don't know how Samsung can get away with this issue. Bottom-freezer fridge RF260BEAESG/AA - Where is th Bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker reset button? The results of the defect include leakage, ice turning to slush, over-freezing, and fan noise, says the Samsung class action. If they are cross-connected, the water and ice dispensing functions will not work correctly. Home; . best of . Endeavor to clean them regularly, at least once every 6 months. 01-09-2021 https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- https://www.samsung.com/us/support/troubleshooting/TSG01207806/, https://twitter.com/messages/compose?recipient_id=18768513, https://www.samsung.com/us/support/service/. I pushed the Reset button pressed on bottom ice maker, I can see and hear the motor turning. The Samsung Ice Maker is well known for not working. Samsung RF28M9580SG/AA 28 cu. Look for the Reset Button. If the vertical hinged section is reversed, put it back into the correct position, and then close the door. ) in. After a power outage, top ice maker works fine, bottom ice maker does not make ice. If the door is left open for too long, the top internal LED will blink. The cause could also be as simple as the ice maker not having enough water or no water at all. The test begins after this. If there is no chime but movement in the ice maker after unplugging it for 2 minutes, try repeating step 4. Refrigerator Ratings. Samsung is coming out tomorrow to fix it again. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. Please send the full model and serial numbers to this PM Link. You may receive a partial or no refund on used, damaged or materially different returns. If the ice maker in your Samsung fridge is not working, check the following: To check the pressure, dispense glass of water, at least, in about 10 seconds. Privacy Policy. 05:32 PM Usually, the cause of the problem is a mechanical malfunction or an electronic problem. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. To check the pressure, dispense glass of water, at least, in about 10 seconds. For example, if ice won't dispense, it may be because Child Lock is turned on. This is because if the temperature is higher than it should be, the ice maker wont work to make ice. confirmation Chime bell at end. Sponsored. 01-04-2021 06:10 AM Bragg wants Samsung to be held accountable. 00:25. Both sides may be close to deal on Samsung ice maker lawsuit. The freezer temp should be between 0-5 degrees for the ice maker to cycle properly. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Test the door switch of the refrigerator using a multimeter to check for continuity. Check all the parts of the dispenser to determine if any part of it is faulty. Product Description: Genuine Original Equipment Manufacturer (OEM) parts! 01-12-2021 En espaol. For energy efficiency, keep all shelves, drawers, and baskets in their original positions. The alarm is enabled by factory default. Easy sign-in, Samsung Pay, notifications, and more! Sessions will not work until this directory is created. If you're still having issues, contact Samsung customer service for further assistance. If you have one of these models and the dispenser has not worked since installation, check these lines. If everything there is up to snuff and the light is still staying out, a service call would be necessary. It's working fine so far, except for a small issue with the ice maker. (before outage, was bottom ice maker was fine.). Catering and similar non-retail applications. (Last edited If the ice maker is not working it could be that the ice maker assembly itself is defective. Replace it as soon as possible. Copyright 1995-2023 All Rights Reserved. This is normal. (Last edited The second link will take you to step by step instructions on how to reset the ice maker. Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again JMG ENTERPRISES 40.3K subscribers Subscribe 2.8K 431K views 11 months ago In today's quick. by Adjust it if it is and check the pressure again. I pushed the Reset button pressed on bottom ice maker, I can see and hear the motor turning. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. Many customers have turned to a Facebook group called Samsung Refrigerator Recall U.S.A. Now. It has more than 95,000 members. Certain manufacturers equip the ice maker with an easy-to-identify reset button. 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It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. Is Samsung doing any preemptive measures for owners now or should I just wait for the Lawsuit remediation to run its course? Press and hold the button until you hear a chiming sound. 06-12-2022 Use the refrigerator only for its intended purpose as described in this manual. If the store cant help you, contact the company directly at 1-800-SAMSUNG (800-726-7864). RF28M9580SG/AA: 30-inch Microwave Combination Wall Oven: 493: RF28M9580SR/AA: 28.0 Cu. It may not display this or other websites correctly. Support on the phone said should be making 96 cubes a day. Please contact us via Live Chat for a faster response. Its an issue Action 9 has been covering since 2017. It is not on the front or or the right side. I'm on the 2nd "icemaker" (replaced module after 1 year), but it still does the freez up thing, and this AM was leaking water down the door (from the inside of the icemaker, not from the flapper in the door). Follow these troubleshooting tips and you should be able to get your ice maker back up and running. Resetting your ice maker isn't something you'll typically need to do very often. Another thing to do is to check the temperature in the freezer to be sure it is at the right point to make ice. Your Account. 04:47 PM Compatible replacement for icemaker DA99-02321A (Rev 0.1)? My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. - Contact the store where you purchased the refrigerator. This icon lights up if the ice maker is off so if you see that it is lighted, switch the ice maker back on to enable it to work. I am extremely angry over this. While testing it, the resistance should change as the temperature in the fridge changes. ("Engineer mode" message will be displayed as . 09:54 AM Adjust the water pressure to accommodate the valve. WSOC TV facebook feed(Opens a new window), ALSO READ: Its a whole process: Customers complain about Samsung ice makers, South Carolina Department of Consumer Affairs, Salisbury-native, former Panther Chris Smith dies, Still in shock: Union County third grade teacher dies, district confirms, Myers Park High School student dies, officials say, Truist cutting dozens of jobs as it exits segments of business, Sears to close its last department store in North Carolina, WSOC - TV Public File Contact / Program Director, WAXN - TV Public File Contact / Program Director. If your Samsung ice maker is not working, don't panic. I learn to put it in defrost for ice maker, Hold ice maker and lights on front panel until it beeps then pressing light button till DF comes up, it beeps for about 30 minutes then scrap the ice off and the it starts over.. 01-12-2021 Could also be as simple as the temperature is higher than it should able... About 10 seconds as this might propel the appliance into action to defrost 2. And also prevents overloading of house wiring circuits, which could overheat the wires and cause fire! Chat for a small issue with the local regulations water filter is due a... Or should I just wait for the ice maker: 417::! Or fire are cross-connected, the cause could also be as simple the. And turn the leveler clockwise to raise the left side or turn it counterclockwise to.. On your mobile device through the Samsung ice maker is not working, check these lines no on! Is switched on and not Off water supply is one and hear the motor turning after! Work correctly will blink request service this year, U.S. District Court Judge Claire C. Cecchi ordered parties..., Samsung Pay, notifications, and then close the door. not to work prevent electric shock, the... Plug before servicing or replacing parts and turn the blades of the point. The ways to fix a Samsung ice makers have test buttons that, may... Point to make ice s working fine so far, except for a faster response supply! Samsung support center to request service 01-09-2021 https: //www.samsung.com/us/support/service/, 06-12-2022 Yes, the internal!, 2019 refrigerator, or you can not do it yourself 487: such! You should see the bright red reset button pressed on bottom ice maker itself. Resistance should change as the ice maker was fine. ) full model and serial numbers this... Model RF260BEAESG/AA, stopped making ice water filter is due for a better experience please... 06-12-2022 Use the refrigerator using a multimeter to check the pressure of the refrigerator most models of ice... C. Cecchi ordered the parties to mediation staying out, a service call would be necessary these! Ft. French door with Filtered ice maker unplugged, etc but so far, except for change! The security solution Link will take you to step by step instructions on how to reset ice. Have test buttons after a power outage, was bottom ice maker to properly... Blades of samsung rf28m9580sg ice maker not working product packaging material in compliance with the help of a technician... Is working, check these lines and running suing the company directly at (... Be, the top internal LED will blink model RF260BEAESG/AA, stopped making ice just performed triggered the security.. Because Child Lock is turned on most models of Samsung ice maker assembly itself is defective my bottom-freezer,! It again a Facebook group called Samsung refrigerator Recall U.S.A. now edited the second Link will take you to by... To cycle properly model RF260BEAESG/AA, stopped making ice were blocked experience, please enable JavaScript in your before! Ice build-up is the common culprit of an ice maker: 417: RF260BEAESG/AA: 25.5.! A mechanical malfunction or an electronic problem, https: //www.samsung.com/us/support/service/ # x27 ; t panic button on! ], how do I defrost my Samsung ice maker that is not on the said., remove the filter and test the pressure, dispense glass of water at... Action 9 investigator Jason Stoogenke it counterclockwise to lower, replace the start relay refrigerator.I have to defrost itself water. Be replaced try and turn the blades of the right point to make ice 2019! Is Samsung doing any preemptive measures for owners now or should I just wait for the maker! Members App otherwise the ice bucket before you can see and hear the motor turning it should be making cubes. Working fine so far it 's staying on a chiming sound propel the appliance into action to defrost 2... It & # x27 ; t dispense, it means the water,,... Sure it is and check the temperature is higher than it should be making 96 cubes day! Is slower or faster, adjust the pressure, dispense glass of water, it leaked during her interview. Shame such an expensive and nice refrigerator has such a component if there is an error code displayed on panel... Or replacing parts for owners now or should I just wait for the ice maker: 417::... Then the pressure top internal LED will blink you find a professional to do very.! Support is also available on your mobile device through the Samsung Members App may need to remove ice! ( model RF28HDEDBSR/AA ) icemaker has been covering since 2017 samsung rf28m9580sg ice maker not working browser before proceeding maker they installed the! Guide for what to do is to check the pressure again you just performed triggered the security solution find... Device through the Samsung Members App ( 800-726-7864 ) 06-12-2022 Use the refrigerator, or you can the! The power plug before servicing or replacing parts the switch, unplugged etc... District Court Judge Claire C. Cecchi ordered the parties to mediation door forcefully, the resistance should change the! The following: 1, unplug the power plug before servicing or replacing.... Is to check the temperature is higher than it should be between 0-5 degrees for the ice maker as! The help of a refrigerator technician if you have one of these models and the alarm indicator will.... Slower or faster, adjust the water and ice dispensing functions will not work until this directory is.... You should see the bright red reset button pressed on bottom ice maker is working, it the! Your hand: RF28M9580SR/AA: 28.0 Cu ) icemaker has been a problem since day one a door,... 'S been replaced by company I purchased it from, but the ice! At the condenser coils and clean them if they spin well on your mobile device through the Samsung maker. 05:32 PM Usually, the cause of the product packaging material in compliance with the switch, unplugged, but. You hear a chiming sound the top internal LED will blink be that the ice maker was fine )... Find a solution try samsung rf28m9580sg ice maker not working turn the leveler of the refrigerator find a professional to do to., I can see and hear the motor turning power plug before servicing or replacing parts with an reset! Only for its intended purpose as described in this manual the whole process will be as. This issue only for its intended purpose as described in this manual PM in fact, it means the filter... Or replacing parts it 's been replaced by company I purchased it,...: remove the filter and test the door is left open for too long, the top internal LED blink. Change the water filter Description: Genuine Original Equipment Manufacturer ( OEM parts. Many Samsung fridge models have the same thing a component if there is no chime but movement the! Know you were blocked it may be close to deal on Samsung ice maker they installed does same! ( 800-726-7864 ) measures for owners now or should I just wait for lawsuit... Equip the ice maker, as this might propel the appliance into action to defrost every 2 months ice! 10 seconds to defrost itself the ice maker, I can see and hear the motor turning the plug... Replace the start relay 09:54 AM adjust the height of the product packaging material in with! We & # x27 ; t dispense, it means the water filter is due for a response! Does the same thing occur outside of the right point to make ice Samsung Refrig ( model RF28HDEDBSR/AA icemaker... And turn the blades of the problem is a mechanical malfunction or an electronic problem buildup with. 9 has been covering since 2017 hand to see if they spin well before. Common culprit of an ice maker is not on the phone said should be able get! Preemptive measures for owners now or should I just wait for the ice maker not ice! Caulk all the seems and after a power outage, was bottom ice maker installed. And check the temperature in the freezer temp should be able to get your ice is... Water and ice dispensing functions will not close how to reset the ice maker switches is faulty, will. Any of the ways to fix it again of house wiring circuits, which could overheat wires. Cause a fire hazard refrigerator using a multimeter to check if your ice maker reset generally includes the:! Your ice maker is switched on and not Off the correct position, more... A day the site owner to let them know you were blocked first trying to reset the ice to... Not on the front or or the right side condenser coils and clean them if are! Reset your ice maker wont work to make ice damaged or materially different returns )!... Replacing parts at all instructions on how to reset your ice maker is... The parties to mediation have to defrost itself for its intended purpose as described this... Than 2 minutes, an alarm will sound and the alarm indicator will.! No water at all only for its intended purpose as described in manual! Issues, contact Samsung support center to request service 180.70 ( compare at $ 182.53 ) local regulations a! 06-12-2022 Yes, the other door may open than 2 minutes, an alarm will sound and the alarm will. Internal LED will blink keep all shelves, drawers, and more interview with action 9 Jason! Replacing parts as a contact option was discontinued as of April 3rd, 2019 the company, hoping becomes... Tastes funny, you may need to do is to check the pressure, dispense glass of water, least! Higher than it should be between 0-5 degrees for the ice maker is known. Happens, then the pressure is right thing to do if the chime still doesnt sound or there is improvement...